How safe are my credit card details?

VicRoads uses SecurePay maxi systems that have been built with multiple levels of security including 128-bit SSL encryption, and conform to Bank grade security levels.  In addition the systems comply with Government privacy standards to ensure that your personal information is kept safe and viewed only by organisations permitted by legislation or you.

What does SSL mean?

SSL stands for Secure Sockets Layer. When you come across maxi's secure web pages, your browser will display a `padlock´ or other symbol to inform you that SSL has been enabled. SSL allows a secure connection between your web browser and maxi's web server.

If you wish to check the level of encryption used by our system, place your mouse cursor on the padlock and it will display a message SSL secured (128 bit)

So how do I know who sees my credit card details?

When you provide your credit card details to maxi, the information is sent through the secure tunnel (using 128 bit SSL) via maxi for processing by the credit card authority and to the selected organisation. No credit card or personal details are kept by maxi; other than the bank, only the organisation to which you have submitted that information has access to certain parts of this information.

Is every page secure?

Generally SSL is engaged only on particular web pages where private & confidential information is entered.  If the page is secure you will see the `padlock´ or other symbol to inform you that SSL has been enabled. 

How do I know that my payment has actually been processed?

At the point that a receipt or receipt number is presented to you the transaction has been completed.

Why does my browser hang when I want to start a secure session?

You will need to check your browser settings to make sure that it enables SSL. SSL is the protocol for encrypting data over the Internet. You will need to make sure you accept SSL and Cookies.

Netscape root certificate expiration

Netscape browsers have a known problem with Security Library Certificates expiring. Netscape browser and server products employ root certificates from companies including, but not limited to Verisign, as an enabling feature of SSL communications - specifically, authentication. All root certificates expire periodically. Some of the older versions of Netscape came with built in Verisign security certificates which now need to be updated. Customers using Netscape versions older than 4.06 (which was released in August 1998) may find that they are unable to make secure transactions on the net, or that an expiration box will appear each time they try to access a secure site. The expiration of the Verisign certificates is normal, but it may well still be a nuisance. It is suggested that the newest version of browser be downloaded to avoid this problem.

How do I know if I have a secure browser session?

When you begin a secure session a padlock icon in the locked position will appear in the status bar on your browser. Your browser "key" or "padlock" icon continues to show you whether you are communicating securely. If you click on the padlock icon it will show you the security information.

Help with terminology?

If you would like more help with the terminology, visit www.Webopedia.com , which has definitions for most 'internet' terms and phrases.

Certificate Handling

maxi accepts SecureNet certificates. Applications can be obtained from Australia Post or from the SecureNet web site.

Requirements & Constraints

The security works with IE4 and Netscape 4 or above. If you are using earlier browser versions a download is available to allow 128 bit encryption.

Submitting Secure Documents

Your browser will occasionally prompt you with a popup message each time you are about to submit forms or, when toggling between secure and unsecure modes. maxi suggests that you can suppress these messages by using your Security/Options menu or by checking the boxes on popups. NOTE, you should still look at your browser's status bar for a 'keylock' symbol, to determine your browser status before and after submitting documents.