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If you are having any problems, you can find your answer here or
send an e-mail to
maxi@securepay.com.au
General Questions
Q. What is the maxi system?
A. It is a computer system that allows you to pay bills, purchase
products, apply for services, obtain information and perform other
transactions with Government Agencies and Corporate organisations.
Q. What payment options are available?
A. This system offers three channels that customers can utilise to make
payment, IVR (telephone), Internet and Over the Counter. All channels accept Mastercard and
VISA. The Over the Counter channel also accepts Cash and EFTPOS. Payments made on your credit card are
categorised as a credit payment, not a cash advance.
Q. What are the customer service numbers?
A. If you have any questions about the maxi system, you can contact
our Help Desk by sending an email to maxi@securepay.com.au.
Q. What are the hours of operation for the maxi system?
A. This system operates 24 hours a day, every day.
Q. Do I need to register or pay a joining fee?
A. No. It is a free service available to everyone in Victoria.
Q. How do I use the maxi system by phone?
A. Dial 13 27 23 and listen to the instructions. By using the keypad you
can make selections. Only touchtone phones are recognised. If you are not
sure, ring your telephone service provider.
Q. Why doesn't my back button work?
A. The maxi system is a 'transaction
environment'. This means that the navigation is controlled by maxi. Each
page is dynamic, the browser logs your entry point and maxi keeps track
of where you are in the transaction. There is no Back facility within a
transaction. You will be asked to confirm all the details you have
entered before you pay for or send the information. Use the buttons
which appear within the page to navigate through the transaction.
Q. Who currently has transactions on the maxi system?
A. VicRoads, Yarra Valley Water, Manningham City Council, City of Yarra,
City of Whitehorse, Brimbank
City Council, City of Port Phillip and Melbourne Airport.
Q. Does the maxi system accept Amex or Diners Club?
A. No. It does accept Visa and MasterCard. Each organisation
on maxi specifies which credit cards they will accept and none have
chosen to select Amex or Diners Club.
Q. I made a payment by mistake. Can I get a refund?
A. The maxi system does not collect your money, it passes straight to
the Organisation you are paying. You will need to contact that
Organisation and request the refund from them.
Q. Is it safe to send my personal information over the internet?
A. The maxi system uses secure encryption to ensure that your personal
information is kept safe.
More Information about the maxi System Security
City of Melbourne
Q. What transactions can I do with the City of Melbourne?
A. You can pay your Parking Infringement, Rates and Parking Permit
Renewal.
Q. What do I need to pay my City of Melbourne Parking Infringement?
A. You will need your Ticket or Infringement number. Your Ticket number
can be found on your Infringement Notice or your Infringement Number can
be found on your Courtesy Letter.
Q. What do I need to pay my City of Melbourne Rates?
A. You will need your Assessment number. This can be found on your Rate
Notice.
Q. Which maxi channels can I utilise to make payment?
A. You can pay your Parking Infringements, Parking Permit Renewals and
Rate Notices over the maxi web site or telephone 1300 130 453.
Q. Can I make a part payment on my parking infringement?
A. No, you can only pay the full amount of the Infringement. After
entering the Ticket or Infringement number the maxi system will advise
you of the amount due.
Q. I would like to pay my parking infringement through maxi but it has
gone to the Perin Infringements Court.
A. This infringement is now payable to Civic Compliance Victoria. You
will need an Obligation Number to make payment. The Obligation Number
should appear in the top right hand corner of the notice. This
infringement can be paid via maxi.
Q. I received my parking infringement yesterday, why can't I pay with
maxi?
A. The infringement has not been downloaded onto the maxi system. This
process can take up to three working days. Please contact the City of
Melbourne on (03) 9658 9658 for other payment options.
Q. The amount on my notice is different to the amount appearing in the
maxi system.
A. Please contact the City of Melbourne on (03)9658 9658.
Q. When I enter my Parking Infringement Number I receive a message
stating that the Ticket Number is wrong.
A. The Ticket or Infringement Number has not been downloaded into the
maxi system. This process can take up to three working days. Please
contact the City of Melbourne on (03) 9658 9658 for other payment
options
Melbourne Docklands
Q. How can I pay my Docklands Rates?
A. Docklands Rates are now payable to the City of Melbourne via
www.maxi.com.au or by telephone � 1300 130 453.
Manningham City Council
Q. What transactions can I do with Manningham City Council?
A. You can pay your Rates and Animal Registrations.
Q. What do I need to pay my Manningham City Council Rates?
A. You will need your Manningham City Council maxi number. This can be
found on your rates notice.
Q. What do I need to pay my Manningham City Council Animal Registration?
A. You will need your Manningham City Council maxi number. This can be
found on your Animal Registration Renewal Notice.
City of Port Phillip
Q. What transactions can I do with the City of Port Phillip?
A. You can pay your City of Port Phillip parking infringement.
Q. What do I need to pay my City of Port Phillip Parking Infringement?
A. You will need your Ticket or Infringement number. The Ticket Number
can be found on your Infringement Notice. The Infringement Number can be
found on your Courtesy Letter.
Q. Which maxi channels can I utilise to make payment?
A. You can pay your Parking Infringement using Mastercard or Visa
over the maxi web site, or telephone 13 27 23 and press option 5.
Q. Can I make a part payment on my parking infringement?
A. No, you can only pay the full amount of the Infringement. For
enquiries involving requests to extend the time to pay, please contact
the City of Port Phillip on (03) 9611 7660.
Q. I would like to pay my parking infringement through maxi but it has
gone to the Perin Court.
A. This infringement is now payable to Civic Compliance Victoria. You
will need an Obligation Number to make payment. The Obligation Number
should appear in the top right hand corner of the notice. This can be
paid via maxi.
Q. I received my parking infringement yesterday, why can't I pay with
maxi?
A. The infringement has not been downloaded onto the maxi system. This
process can take up to three working days.
Q. When I enter my Ticket or Infringement Number I receive a message
stating that the Ticket Number is wrong.
A. The Ticket or Infringement Number has not been downloaded into the
maxi system. This process can take up to three working days.
Please contact the City of Port Phillip on (03) 9611 7660 for other
payment options.
City of Whitehorse
Q. What transactions can I do with the City of Whitehorse?
A. You can pay your Parking Infringements and Rates and Renew Animal
Registrations.
Q. What do I need to pay my City of Whitehorse Parking Infringement?
A. You will need your Ticket or Infringement number
and the vehicle registration number. Your Ticket number
can be found on your Infringement Notice or your Infringement Number can
be found on your Courtesy Letter.
Q. What do I need to pay my City of Whitehorse Rates?
A. You will need your Assessment number. This can be found on your Rate
Notice.
Q. Which maxi channels can I utilize to make payment?
A. You can pay your Parking Infringements, Rate Notices and Animal
Registrations over the maxi web site.
Q. Can I make a part payment on my Parking Infringement?
A. No, you can only pay the full amount of the Infringement. After
entering the Ticket or Infringement number the maxi system will advise
you of the amount due.
Q. I would like to pay my parking infringement through maxi but it has
gone to the Perin Court.
A. This infringement is now payable to Civic Compliance Victoria. You
will need an Obligation Number to make payment. The Obligation Number
should appear in the top right hand corner of the notice. This
infringement can be paid via maxi.
Q. I received my parking infringement yesterday, why can't I pay with
maxi?
A. The infringement has not been downloaded onto the maxi system. This
process can take up to three working days. Please contact the City of
Whitehorse on (03) 9262 6333 for other payment options.
Q. The amount on my notice is different to the amount appearing in the
maxi system.
A. Please contact the City of Whitehorse on (03) 9262 6333.
Q. When I enter my Parking Infringement Number I receive a message
stating that the Ticket Number is wrong.
A. The Ticket or Infringement Number has not been downloaded into the
maxi system. This process can take up to three working days. Please
contact the City of Whitehorse on (03) 9262 6333 for other payment
options.
City of Yarra
Q. What transactions can I do with the City of Yarra?
A. You can pay your Parking
Infringements, Rates, Health and Food Payments, Planning Payments,
Building Payments, Public Space Licences, Local Law Infringements,
Liquor Licences, Litter Infringements, Animal Infringements, Out of
Hours Construction Permits, Impounding Release Fees over the maxi web
site or telephone 1300 792 772.
Q. What do I need to pay my City of Yarra Parking Infringement?
A. You will need your Ticket or Infringement number. Your Ticket number
can be found on your Infringement Notice or your Infringement Number can
be found on your Courtesy Letter.
Q. What do I need to pay my City of Yarra Rates?
A. You will need your Property number. This can be found on your Rate
Notice.
Q. Can I make a part payment on my parking infringement?
A. No, you can only pay the full amount of the Infringement. After
entering the Ticket or Infringement number the maxi system will advise
you of the amount due.
Q. I would like to pay my parking infringement through maxi but it has
gone to the Perin Court.
A. This infringement is now payable to Civic Compliance Victoria. You
will need an Obligation Number to make payment. The Obligation Number
should appear in the top right hand corner of the notice. This
infringement can be paid via maxi.
Q. I received my parking infringement yesterday, why can't I pay with
maxi?
A. The infringement has not been downloaded onto the maxi system. This
process can take up to three working days. Please contact the City of
Yarra on (03) 9205 5555 for other payment options.
Q. The amount on my notice is different to the amount appearing in the
maxi system.
A. Please contact the City of Yarra on (03) 9205 5555.
Q. When I enter my Parking Infringement Number I receive a message
stating that the Ticket Number is wrong.
A. The Ticket or Infringement Number has not been downloaded into the
maxi system. This process can take up to three working days. Please
contact the City of Yarra on (03) 9205 5555 for other payment options.
VicRoads
Q. What transactions can I do with VicRoads?
A. You can renew your Vehicle Registration, Purchase a Driver History
Report, Purchase a Vehicle Security Certificate or Obtain Information.
Q. How do I verify that I have paid my vehicle registration?
A. You don't have to have the label validated. Keep a record of the
receipt number and affix the registration label to your vehicle.
Q. Can I pay my registration using a Health Care concession card?
A. No. You must pay your registration at a VicRoads office or at an
Australia Post outlet. See the back of the renewal notice for more
details.
Q. Can heavy vehicle owners pay quarterly on maxi?
A. No you must pay your registration at VicRoads or at a bank.
Yarra Valley Water
Q. What do I need to pay my Yarra Valley Water bill?
A. You will need your Yarra Valley Water invoice number. This can be
found on your bill.
Security How safe are my credit card details?
Maxi systems have been built with multiple levels of security
including 128-bit SSL encryption, and conform to Bank grade security
levels. In addition the systems comply with Government privacy standards
to ensure that your personal information is kept safe and viewed only by
organisations permitted by you.
What does SSL mean?
SSL stands for Secure Sockets Layer. When you come across maxi's secure
web pages, your browser will display a `padlock� or other symbol to
inform you that SSL has been enabled. SSL allows a secure connection
between your web browser and maxi's web server.
If you wish to check the level of encryption used by our system, place
your mouse cursor on the padlock and it will display a message SSL
secured (128 bit)
SSL secured (128 bit)
So how do I know who sees my credit card details when I perform a
transaction?
When you provide your credit card details to maxi, the information is
sent through the secure tunnel (using 128 bit SSL) via maxi for
processing by the credit card authority.
Is every page secure?
Generally SSL is engaged only on particular web pages where private &
confidential information is entered. If the page is secure you will see
the `padlock� or other symbol to inform you that SSL has been enabled.
How do I know that my payment has actually been processed?
At the point that a receipt or receipt number is presented to you the
transaction has been completed.
Why does my browser hang when I want to start a secure session?
You will need to check your browser settings to make sure that it
enables SSL. SSL is the protocol for encrypting data over the Internet.
You will need to make sure you accept SSL and Cookies.
How do I know if I have a secure browser session??
When you begin a secure session a padlock icon in the locked position
will appear in the status bar on your browser. Your browser "key" or
"padlock" icon continues to show you whether you are communicating
securely. If you click on the padlock icon it will show you the security
information.
Help with terminology?
If you would like more help with the terminology, visit
www.Webopedia.com
, which has definitions for most 'internet' terms and
phrases.
Certificate Handling
maxi accepts SecureNet certificates. Applications can be obtained from
Australia Post or from the
SecureNet web site.
Requirements & Constraints
The security works with IE4 and
Netscape 4 or above.
Submitting Secure Documents
Your browser will occasionally prompt you with a popup message each time
you are about to submit forms or, when toggling between secure and
unsecure modes. maxi suggests that can suppress these messages by using
your Security/Options menu or by checking the boxes on popups. NOTE, you
should still look at your browser's status bar for a 'keylock' symbol,
to determine your browser status before and after submitting documents.
Browser Settings/Problems
Q. What settings do I need to check before I start?
A. You will need to turn on Cookies. These are used so we know where you
are in a transaction. No personal details or browser usage is taken from
you.
You will need to check that you have enabled SSL.
If you are in a corporate environment or behind a firewall, you will
need to make sure that the firewall accepts connections for both http
and SSL.
Q. What should the screen resolution and font size be set to?
A. The maxi system is best viewed with
your browser resolution set to 800x600 pixels. If you're using Internet
Explorer, set the font size to Small.
Q. Why doesn't my back button work?
A. The maxi system is a 'transaction environment'. This means that the
navigation is controlled by maxi. Each page is dynamic, the browser logs
your entry point and maxi keeps track of where you are in the
transaction. There is no Back facility within a transaction. You will be
asked to confirm all the details you have entered before you pay for or
send the information. Use the buttons provided on the right hand side of
the screen to navigate through the transaction.
Q. Is it safe to send my personal information over the Internet?
A. The maxi system uses secure encryption to ensure that your personal
information is kept safe.
More Information about the maxi System Security
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